I freely admit that this is a sweeping generalisation but customer service in the US is generally quite good whereas customer service in the UK is really quite crap; it doesn’t seem to give any form of service to the customer - which we seem to accept in the UK. Even for US companies which open operations in the UK the whole customer service ethic seems to be somewhat less that that offered by their US parent.So I was sitting at my dining room table last weekend with my, work issued, MacBook Pro surfing the CBeebies site for In The Night Garden. This is for the benefit of my two year old son I hasten to add. He’s particularly fond of this site as it’s able to access the built-in iSight web cam that MacBooks and MacBook Pros have so he can see himself in the game for one of his favourite TV shows.I wasn’t really concentrating on what was going on and was mildly annoyed when a small piece of plastic zipped across the table missing my nose by about half an inch. I started concentrating surprisingly fast when I heard my junior surfer issuing those key words which means something’s gone wrong; “Uh Oh“. Continue reading »
It’s not original and it’s been done so many times before but … what’s in your dock and where is it? Mine’s at the bottom of the screen, hiding off, magnification off.
On the left hand side there’s the the Finder, Dashboard, Mail, Firefox, Safari, Adium, Vienna, Address Book, iTunes and iCal.
In the middle there’s Terminal, SSH Tunnel Manager, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, OmniGraffle Professional, OmniOutliner, FastTrack Schedule, Xcode and System Preferences.
Finally, on the right hand side, there’s Microsoft Remote Desktop Connection, Cisco VPN Client, iSync, smcFanControl, Think and VMWare Fusion.
So there.
I got some new shoes recently to coincide with starting a new job. Ben also got some new shoes; his first proper pair. There’s a slight difference in size …
I had some hardware delivery to the office this morning; nothing too spectacular, just some disks and some memory. The delivery was taken and signed for by a colleague who works in our IS department and they’d checked that the consignment contained exactly what we’d ordered and paid for.
In order to do that, they’d had to open the box which, judging by the ripped, torn and otherwise mangled top of the box was quite a challenge.
Let’s just look at the top of the box in a bit more detail …
Ahh; they obviously didn’t see the easy to open tear strip on the top of the box, which wasn’t the top of the box, if you see what I mean. Oh well.
I used to have a home made anti-stress ball, consisting of a flour filled balloon; it was made for me by one of the French students currently on industrial placement at work. I say used to as one of my colleagues managed to break it, which at least proved it really was a balloon filled with flour. Which is a shame as I was rather fond of it.
But then whilst out on a trip the self same student found this.
