Posts Tagged: avis

  • Journal

    Avis: They’re Trying Harder

    Posted on by

    It’s probably due to the amount of time I’ve spent in the States this year but I seem to be more and more incensed by the crap customer service that companies in the UK seem to think that their customers should accept. I may have blogged about it once or twice or, as Guiseppe Sollazzo commented on… Read more »

  • Journal

    Avis – Less “We Try Harder”, More “We Can’t Be Bothered”

    Posted on by

    Last week I was unfortunate enough to hire a rental car from Avis at Heathrow. The italics are important here as they point to where the problem seems to lie. I travel quite a lot for work and so it’s fair to say I rent a reasonable amount of cars; all of them through Avis… Read more »