Tag Archives: customer

01
Aug 11

“Disk Utility Can’t Repair This Disk”

Posted on 1st August 2011 by Gary

“Quis backup ipsos backups?“, as the Roman poet Juvenal didn’t say but might have if they had had computers in the first century AD. Like most geeks I pride myself on being able to maintain the computers I use on … Continue reading →

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25
May 10

“But if you tell people what’s going on they’re going to expect it in the future”

Posted on 25th May 2010 by Gary

Next time you head out of London’s Waterloo station keep your eyes peeled as you come through the ticket barriers; if you’re lucky you’ll see one of the small display screens that are usually covered by an opaque lid. At … Continue reading →

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30
Oct 09

Avis: They’re Trying Harder

Posted on 30th October 2009 by Gary

It’s probably due to the amount of time I’ve spent in the States this year but I seem to be more and more incensed by the crap customer service that companies in the UK seem to think that their customers … Continue reading →

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07
Oct 09

O2 in Positive Customer Service Shock?

Posted on 7th October 2009 by Gary

O2, the UK Telefonica brand and soon-to-be-loosing-the-iPhone-exclusivity-to-just-about-anyone mobile operator, have a reputation which is, to be honest, just a little bit crap. Their coverage in the rural wilds of Central London, especially around Soho and Covent Garden, seems to be scaled … Continue reading →

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