About
Husband, Father, coffee addict, Scifi and Electronica fan, UNIX and Mac user and in my day job I'm Director of the Places Registry for Nokia.-
Recent Postage
Recent Commentage
- Steve Krause on WP Biographia – A WordPress Plugin: Love the Plugin Gary! Using it at my site –...
- Gary on WP Biographia – A WordPress Plugin: A quick question on plugins for author images vs. avatars. I think...
- Gary on WP Biographia – A WordPress Plugin: Hi Rory, Looks like you’re using the TwentyEleven theme; this...
- Rory on WP Biographia – A WordPress Plugin: hi Gary, one further question … how can i get rid of the...
- Gary on WP Biographia – A WordPress Plugin: Hi Rory, The contact details need to be added to your user profile;...
Recent Trackbackage
- John’s Weblog on The Non Golden Rules of Geo: Gary Gale has reproduced the original blog entry here. Categories: Semantic...
- edparsons.com on A smartphone without location is just not smart !: Gary at www.vicchi.org and Peter at geothought.blogspot.com offer a more nuanced...
- Gary's Bloggage -- Topsy.com on Tweets that mention Adding Windows Phone 7 Support To WordPress...: This post was mentioned on Twitter by Gary Gale, buybestultd,...
- Gary's Bloggage -- Topsy.com on Tweets that mention Putting The Tube On The Grid; A Geeked Out...: This post was mentioned on Twitter by Gary Gale, Karen Leech. Karen...
- de.straba.us on WhereCamp EU 2011 – The Geo Unconference For Europe: Gale, con il post “Ich Bin Geograph” – WhereCamp EU Is Coming To...
Travels
Disclaimer
This is my personal blog not a corporate one; see the whole disclaimer here.Taggage
agi bacon berlin cartography conference customerservice data deliciousness facebook fail flickr foursquare geo geotagged google gps heathrow home identity iphone latitude lhr location london mac map maps mobile nokia online openstreetmap place posterous privacy sfo snowleopard social teddington tube twitter uk underground window wordpress yahooTweetage
- Snowing. Definitely Snowing. http://t.co/dd4sS1vX about 5 hours ago from Instagram
- It's #uksnow time again. A light dusting in Teddington but it's still coming down. about 8 hours ago from TweetDeck
- Oh no! Empty! http://t.co/FZL2j6Te 12:35:14 PM February 02, 2012 from Instagram
- New Bloggage: Two Website Outages; One Important, One Trivial - http://t.co/tM69K0uZ 05:41:27 AM February 01, 2012 from web
- @chillly 5+ WordPress blogs, email on same number of domains, PHP, MySQL, shell access, FTP access, Apache. Nothing too special. 12:14:26 PM January 28, 2012 from web in reply to chillly
Bookmarkage
Tag Archives: customerservice
23
Nov 09
Nov 09
Threaten Your Customers With Legal Action; That’ll Make Them Feel Valued And Want To Renew
We’re all familiar with the scene. You’re stuck on the end of the phone, to yet another call centre, you’re on hold due to “significantly high call volume“, you’re paying premium rate for the privilege of being on hold and … Continue reading
24
Oct 09
Oct 09
An Open Letter to Asda and Walmart
This is an open letter to Andy Bond, Chief Executive of Asda and to Mike Duke, CEO of Wal-Mart. As a British citizen who travels a lot in the US I understand that the “customer service” ethos which is so … Continue reading
27
Sep 09
Sep 09
Avis – Less “We Try Harder”, More “We Can’t Be Bothered”
Last week I was unfortunate enough to hire a rental car from Avis at Heathrow. The italics are important here as they point to where the problem seems to lie. I travel quite a lot for work and so it’s … Continue reading
Posted in Journal
Tagged avis, car, customerservice, fail, heathrow, london, preferred, rental
2 Comments
02
Sep 09
Sep 09
You Don’t Always Get What You Pay For, But Sometimes You Get It For Free
Here in the UK we’re used to bad or non-existent customer service, so much so that it’s virtually ingrained into our genes. We’re well aware of the oft used expression that you get what you pay for except that you … Continue reading
08
Aug 09
Aug 09
Deliciousness: broken customer service, Twitter on a PostIt, speaking to dogs, the end of the world and Tube maps.
This week’s selection of what I bookmarked on Delicious. Illustrating just how broken the mobile operator’s customer support is, Rummble’s CEO Andrew Scott details his 9 month battle with O2 after they refused to honour an agreed deal and MoanLog’s … Continue reading
Posted in deliciousness
Tagged customerservice, maps, mobilepress, o2, rummble, tube, twitter, underground
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