Tag archive for fail

We’re all familiar with the scene. You’re stuck on the end of the phone, to yet another call centre, you’re on hold due to “significantly high call volume“, you’re paying premium rate for the privilege of being on hold and a disembodied voice interrupts the on hold musak to say “your call is important to […]

This is an open letter to Andy Bond, Chief Executive of Asda and to Mike Duke, CEO of Wal-Mart. As a British citizen who travels a lot in the US I understand that the “customer service” ethos which is so prevalent in the US doesn’t travel or translate particularly well in the UK. I also […]

Think about the following three scenarios for a moment … Scenario One. You go to a conference. It doesn’t matter where or what the topic is but you turn up because you’ve been invited or because you’ve paid to attend. Breakfast is included in the conference package. There’s 400 people attending the conference but when […]

Last week I was unfortunate enough to hire a rental car from Avis at Heathrow. The italics are important here as they point to where the problem seems to lie. I travel quite a lot for work and so it’s fair to say I rent a reasonable amount of cars; all of them through Avis […]

This week’s trawl through my Delicous bookmarks. Actually this is last week’s trawl but real life got in the way of posting and I beg your indulgence. Last week, Snow Leopard, AKA Mac OS X 10.6 was released though some places seem to now be selling an even more advanced version, Mac OS X 15.6. I […]