Tag Archives: fail

21
Jan 10

iPass Connect on the Mac; great service, appallingly designed app

Posted on 21st January 2010 by Gary

I find myself travelling a lot for work these days and that means a roaming service for wifi hotspots and hotel internet connections really makes life simpler. I could maintain subscriptions to The Cloud, T-Mobile Hotspots, BT OpenZone and so … Continue reading →

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23
Nov 09

Threaten Your Customers With Legal Action; That’ll Make Them Feel Valued And Want To Renew

Posted on 23rd November 2009 by Gary

We’re all familiar with the scene. You’re stuck on the end of the phone, to yet another call centre, you’re on hold due to “significantly high call volume“, you’re paying premium rate for the privilege of being on hold and … Continue reading →

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24
Oct 09

An Open Letter to Asda and Walmart

Posted on 24th October 2009 by Gary

This is an open letter to Andy Bond, Chief Executive of Asda and to Mike Duke, CEO of Wal-Mart. As a British citizen who travels a lot in the US I understand that the “customer service” ethos which is so … Continue reading →

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20
Oct 09

On Conferences, Chairs, Breakfasts and Wifi Crashes

Posted on 20th October 2009 by Gary

Think about the following three scenarios for a moment … Scenario One. You go to a conference. It doesn’t matter where or what the topic is but you turn up because you’ve been invited or because you’ve paid to attend. … Continue reading →

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27
Sep 09

Avis – Less “We Try Harder”, More “We Can’t Be Bothered”

Posted on 27th September 2009 by Gary

Last week I was unfortunate enough to hire a rental car from Avis at Heathrow. The italics are important here as they point to where the problem seems to lie. I travel quite a lot for work and so it’s … Continue reading →

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