Tag Archives: o2


Oct 09

O2 in Positive Customer Service Shock?

O2, the UK Telefonica brand and soon-to-be-loosing-the-iPhone-exclusivity-to-just-about-anyone mobile operator, have a reputation which is, to be honest, just a little bit crap. Their coverage in the rural wilds of Central London, especially around Soho and Covent Garden, seems to be scaled … Continue reading

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Aug 09

Deliciousness: broken customer service, Twitter on a PostIt, speaking to dogs, the end of the world and Tube maps.

This week’s selection of what I bookmarked on Delicious. Illustrating just how broken the mobile operator’s customer support is, Rummble’s CEO Andrew Scott details his 9 month battle with O2 after they refused to honour an agreed deal and MoanLog’s … Continue reading

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