Posts Tagged: service

  • Journal

    “Disk Utility Can’t Repair This Disk”

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    “Quis backup ipsos backups?“, as the Roman poet Juvenal didn’t say but might have if they had had computers in the first century AD. Like most geeks I pride myself on being able to maintain the computers I use on a daily basis. Just like real men don’t eat quiche and real programmers don’t use… Read more »

  • Journal

    Will The New Delicious Still Be … Delicious?

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    Delicious is dead! Long live Delicious. Like a lot of Delicious users, I recently received a mail urging me to authorise the transfer of my Delicious account and bookmarks to the new service once ownership transfers from Yahoo! to AVOS. The reception to the news of Delicious’s new owners has been … varied. Marshall Kirkpatrick… Read more »

  • Journal

    “But if you tell people what’s going on they’re going to expect it in the future”

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    Next time you head out of London’s Waterloo station keep your eyes peeled as you come through the ticket barriers; if you’re lucky you’ll see one of the small display screens that are usually covered by an opaque lid. At first sight these seem to be a mirror of the larger departure boards on the… Read more »

  • Journal

    Avis: They’re Trying Harder

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    It’s probably due to the amount of time I’ve spent in the States this year but I seem to be more and more incensed by the crap customer service that companies in the UK seem to think that their customers should accept. I may have blogged about it once or twice or, as Guiseppe Sollazzo commented on… Read more »

  • Journal

    O2 in Positive Customer Service Shock?

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    O2, the UK Telefonica brand and soon-to-be-loosing-the-iPhone-exclusivity-to-just-about-anyone mobile operator, have a reputation which is, to be honest, just a little bit crap. Their coverage in the rural wilds of Central London, especially around Soho and Covent Garden, seems to be scaled for a single user and a web search for “o2 customer service problems” throws up… Read more »