Posts Tagged: win

  • Journal

    The Theory of Stuff

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    Once again, this is not the post I set out to write. The one I set out to write was called “In Search of Location’s Sweet Spot” and it’s sitting in draft and not yet posted. That’s because before I can submit that post I need to write this one as a warm up act…. Read more »

  • Journal

    Avis: They’re Trying Harder

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    It’s probably due to the amount of time I’ve spent in the States this year but I seem to be more and more incensed by the crap customer service that companies in the UK seem to think that their customers should accept. I may have blogged about it once or twice or, as Guiseppe Sollazzo commented on… Read more »

  • Journal

    O2 in Positive Customer Service Shock?

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    O2, the UK Telefonica brand and soon-to-be-loosing-the-iPhone-exclusivity-to-just-about-anyone mobile operator, have a reputation which is, to be honest, just a little bit crap. Their coverage in the rural wilds of Central London, especially around Soho and Covent Garden, seems to be scaled for a single user and a web search for “o2 customer service problems” throws up… Read more »

  • Journal

    You Don’t Always Get What You Pay For, But Sometimes You Get It For Free

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    Here in the UK we’re used to bad or non-existent customer service, so much so that it’s virtually ingrained into our genes. We’re well aware of the oft used expression that you get what you pay for except that you actually don’t; you continue to pay and act pleasantly surprised when you actually get what… Read more »