Tag Archives: win


Feb 10

The Theory of Stuff

Once again, this is not the post I set out to write. The one I set out to write was called “In Search of Location’s Sweet Spot” and it’s sitting in draft and not yet posted. That’s because before I … Continue reading

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Oct 09

Avis: They’re Trying Harder

It’s probably due to the amount of time I’ve spent in the States this year but I seem to be more and more incensed by the crap customer service that companies in the UK seem to think that their customers … Continue reading

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Oct 09

O2 in Positive Customer Service Shock?

O2, the UK Telefonica brand and soon-to-be-loosing-the-iPhone-exclusivity-to-just-about-anyone mobile operator, have a reputation which is, to be honest, just a little bit crap. Their coverage in the rural wilds of Central London, especially around Soho and Covent Garden, seems to be scaled … Continue reading

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Sep 09

You Don’t Always Get What You Pay For, But Sometimes You Get It For Free

Here in the UK we’re used to bad or non-existent customer service, so much so that it’s virtually ingrained into our genes. We’re well aware of the oft used expression that you get what you pay for except that you … Continue reading

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