O2 in Positive Customer Service Shock?

O2, the UK Telefonica brand and soon-to-be-loosing-the-iPhone-exclusivity-to-just-about-anyone mobile operator, have a reputation which is, to be honest, just a little bit crap. Their coverage in the rural wilds of Central London, especially around Soho and Covent Garden, seems to be scaled for a single user and a web searchfor "o2 customer service problems" throws up such gems as "O2 customer service consists of PAY UP OR ELSE" and "O2's customer service has to be the poorest I have ever come across".

The Future of Web Apps? Bad Wifi, Booth Mobbing, Geo and Lots of Schwag

(This post was originally written for theYahoo! Developer Network blogand was published there on October 5th; it's duplicated here for posterity.)You're stuck in a room on the first floor of a venue with no natural light, people keep expressing surprise that you're there, there's a bizarre voucher system operating for getting a cup of coffee and the free public wifi is holding up far better than the venue's net connectivity which is buckling under the strain of multiple laptops, iPhones and Androids.It can only be a tech conference; this one is in London and it's called FOWA, or the Future of Web Applications to give it its full name and it was held in the rather grand sounding Kensington and Chelsea Town Hall, near High Street Kensington tube station.There's a booth with some strangely comfortable sofas and chairs, a purple orchid, loads of purple swag, "geoballs" and a free wifi point called yahooligans.

Deliciousness: bacon, Protect and Survive, outing the paleotards, Fake Carol and crop circles

It's been almost two weeks since one of these posts; I've been pretty much conferenced out, with FOWA London taking up a sizeable chunk of last week and the AGI's GeoCommunity mopping up any spare time the week before that.

The hallmark of any successful tech conference is appallingly bad wifi which, despite the best protestations of the conference organisers, always buckles under the strain around 30 minutes into the opening keynote. All of which has meant that my Delicious account has been on a bit of a diet recently, but here's what did make it through the wifi ...* Yet more bacon products make it to market. Most of them are novelty value only but surely there's scope for bacon flavoured mayo, for those moments when the perfect BLT is just out of reach? * Twickenham Fire Station tested its' air raid siren last week and memories of the Protect and Survive public service announcements on British TV at the height of the Cold War came flooding back. * My talk's at the AGI GeoCommunity conference seemed to get people talking; both seriously and somewhat tongue in cheek and I also managed to out the (neogeographer) Geoweb chair as an old school paleogeographer. * The CEO of the company I work for finally managed to achieve the accolade of being faked on Twitter. * And the source of all the crop circles was finally found in a town in the US with a strangely familiar name.

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Avis - Less "We Try Harder", More "We Can't Be Bothered"

Last week I was unfortunate enough to hire a rental car from Avis at Heathrow. The italics are important here as they point to where the problem seems to lie.

I travel quite a lot for work and so it's fair to say I rent a reasonable amount of cars; all of them through Avis who are the company's preferred rental supplier. After getting off a plane, the last thing you really want is to queue to get your car so I'm a member of Avis' Preferred service; this allows me to skip the queues, pick my car up and drive out of the rental garage with a wave of my driving license. It's quick, really quick; you see your name on a board which shows you which bay you need to go to, find the car, fling your suitcase in the boot and off you go.

It typically takes around 3 minutes to get my car; and Avis in the UK makes a selling point of this, proudly proclaiming "Your keys in under 3 minutes or £20".

Know Your Place; Adding Geographic Intelligence to your Content

Day two of the AGI GeoCommunity conference and the conference as a whole has ended. We discussed neogeography, paleogeography and pretty much all points in between, finally agreeing that labels such as these get in the way of the geography itself. I was fortunate enough to have my paper submission accepted and presented a talk on how to Know Your Place at the end of the morning's geoweb track. The paper is reproduced below and the deck that accompanies it is on SlideShare.

Plenaries, Privacy and Place

Day one of this year's AGI GeoCommunity conference saw the geoweb track draw a sizeable, if varying, share of the delegate audience; some sessions were crammed tight and reduced to standing room only whilst others had a slightly less cozy but still enthusiastic crowd.

Location and Privacy - Where Do We Care?

As part of this year's AGI GeoCommunity '09 conference, I took part in the Privacy: Where Do We Care? panel on location and the implications for privacy with Terry Jones, Audrey Mandela and Ian Broadbent, chaired and overseen by conference chair Steven Feldman.

Our location is probably the single most valuable facet of our online identity, although where I currently am, whilst interesting, is far less valuable and  personal than where I've been. Where I've been, if stored, monitored and analysed, provides a level of insight into my real world activities that transcends the other forms of insight and targeting that are directed at my online activities, such as behavioural and demographic analysis.

Where I've been, my location stream if you will, is a convergence of online and real world identity and should not be revealed, ignored or given away without thought and without consent.In the real world we unconsciously provide differing levels of granularity in our social engagements when we answer the seemingly trivial question "where have you been?". To our family and close friends we may give a detailed reply ... "I was out with colleagues from work at Browns on St. Martin's Lane, London", to other friends and colleagues we may give a more circumspect reply ... "I was out in the Covent Garden area" and to acquaintances, a more generalised reply ... "I was in Central London" or even "mind your own business"

As with the real world, so we should choose to reveal our location to applications and to companies online with differing levels of granularity, including the ability to be our own source of truth and to conceal ourselves entirely, in other words, to lie about where I am. Where I am in the real world should be revealed to the online world only on an opt-in basis, carefully considered and with an eye on the value proposition that is being given to me on the basis of revealing my location to a third party. My location is mine and mine alone and I should never have to opt out of revealing where am I and where I've been.

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The Geo Ice Has Broken

Last night was the icebreaker for the AGI GeoCommunity conference in Stratford-upon-Avon (but not Stratford-upon-Avon, oh no, that's the district not the town you know) and the run up to the conference has started extremely well, with the added bonus for me that John McKerrell of mapme.at used a quote from one of my decks as the #geocom landing page. Twitter is abuzz with commentary on what's happening and who's going to be doing what, all accompanied by the eponymous #geocom hashtag and everyone's hoping that the conference lives up to their expectations. As Thierry Gregorious aptly put it on Twitter "#geocom If this feed is producing messages at current rate, will people be glued to their mobiles instead of the presentations?" ... we shall see.The ice breaker dinner well and truly broke ice and I landed up on a table full of geostrangers and Andrew Turner; as table 24 we put in a rather respectable joint second place in the 100 question quiz, but then crashed and burned to 3rd place after not being nearly accurate enough in the tie-breaker question on when precisely did the Berlin Wall come down.After a surprisingly good dinner, with surprisingly good wine we sat through a surprising, and intriguing, comedienne who appeared to be the result of a union between Jasper Carrot and Victoria Wood. It was certainly an experience.Finally everyone headed to the bar where some overworked and entirely good natured bar staff served us geolibations, geolagulavins and geo-gin-and-tonics until the early hours.And the conference hasn't even begun yet ... Posted via email from Gary's Posterous

Deliciousness: themes gained, avatars lost, accents found, London and the end of the world, scrobbling and Streetview

Look at all of this stuff that fell down the back of the internet and got lodged in my Delicious bookmarks ...

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