This is a post about location (for a change); but it doesn't have to be about location as it's all about mistaking a vital element for the end game itself. I should explain.

I recently got contacted by a gentleman in the US who was looking to register a lot of domain names, in a manner which recalled the rush to buy domain names in order to make a profit as the dot com boom rushed headlong to become the dot bomb bust and which resulted in the unlovely pass-time of domain squatting.

After seeing a lot of mention of location, location based services and location based mobile services in the media, the position of location based services on Gartner's most recent hype curve and seeing a lot of acquisition activity in the location space, he was looking to register domain names with LBS in them.

We're all familiar with the scene. You're stuck on the end of the phone, to yet another call centre, you're on hold due to "significantly high call volume", you're paying premium rate for the privilege of being on hold and a disembodied voice interrupts the on hold musak to say "your call is important to us, please continue to hold".

Well, obviously not that important, because if it was that important than there'd actually be someone to answer the phone. Add into the mix that it's way outside of normal peak hours and you realise that "significantly high call volume" really means "we've only employed two people, one of them is on holiday and the other is taking their only toilet break of the day".

So far, so familiar. The curse of the non specific, applies to everyone, on hold experience. But oddly nowhere near as bad as when the non-specific, applies to everyone approach transfers to email and a company threatens to sue you if you don't renew.