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O2 in Positive Customer Service Shock?

O2, the UK Telefonica brand and soon-to-be-loosing-the-iPhone-exclusivity-to-just-about-anyone mobile operator, have a reputation which is, to be honest, just a little bit crap. Their coverage in the rural wilds of Central London, especially around Soho and Covent Garden, seems to be scaled for a single user and a web searchfor "o2 customer service problems" throws up such gems as "O2 customer service consists of PAY UP OR ELSE" and "O2's customer service has to be the poorest I have ever come across".